I have made packages and they work for so long and then switch back to where you book one and then go through to pay.
We have an 8 week package that someone has to book, it has been working fine and then all of a sudden you can only book 1 day/time and it'll make you continue to the payment screen.
I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail and maybe send us a couple of screenshots?
We are trying to test this appointment and it's showing like below for me but for someone else trying to do it, its showing different (see the second screenshot).
Its not allowing the other person to add appointment, its making them contine and go straight to payment.
Thank you for purchasing our product, and for reaching out to us.
The first screenshot you send us is when the package option is selected and so you can see the add appointment option.
On the other, only the regular service is selected, and no package is selected, so they can't see the add appointment option, the only thing they can choose is to repeat the appointment as if it were recurring.
We went to your site as a customer and we selected the option for packages and you can see in the screenshot that we were able to select and book all appointments from the package.
And as far as we can see, everything is working properly.
If you have any more questions please open another ticket and we will gladly help you there.
I have set times for the packages through the "employees" and it seems to work for a bit and now it doesnt seem to be working. I have set Thursday for the G30 classes but it seems to be saying that Thursday isnt available.
We did not have a similar case to this one, next time if it happens and we hope that the same will not happen again, please contact us immediately so that we can perform the necessary checks.
As for "account" for customer you need to enable the customer panel.
The front-end Customer Panel allows you to offer your customers an easy way to track, reschedule and/or cancel their appointments and events. In the Customer Panel, customers can manage their personal details without logging into the WordPress backend.
As for refund I'm afraid, at the moment there's no feature for refunding Customers in Amelia. Therefore, refunds should be proceed manually through the payment system.
I'll kindly ask you to add it as a feature suggestion on this page.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
If you have any more questions please open another ticket and we will gladly help you there.
Hi,
Can someone please help.
I have made packages and they work for so long and then switch back to where you book one and then go through to pay.
We have an 8 week package that someone has to book, it has been working fine and then all of a sudden you can only book 1 day/time and it'll make you continue to the payment screen.
Why is this?
Hello,
I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail and maybe send us a couple of screenshots?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Hi,
We are trying to test this appointment and it's showing like below for me but for someone else trying to do it, its showing different (see the second screenshot).
Its not allowing the other person to add appointment, its making them contine and go straight to payment.
This is what the customer is getting.
Hello,
Thank you for purchasing our product, and for reaching out to us.
The first screenshot you send us is when the package option is selected and so you can see the add appointment option.
On the other, only the regular service is selected, and no package is selected, so they can't see the add appointment option, the only thing they can choose is to repeat the appointment as if it were recurring.
We went to your site as a customer and we selected the option for packages and you can see in the screenshot that we were able to select and book all appointments from the package.
And as far as we can see, everything is working properly.
If you have any more questions please open another ticket and we will gladly help you there.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Marko,
I have set times for the packages through the "employees" and it seems to work for a bit and now it doesnt seem to be working. I have set Thursday for the G30 classes but it seems to be saying that Thursday isnt available.
See screenshots below.
Why does it keep doing this? It was working fine.
Hello Adam,
We went to your site to check but as far as we can see that Thursdays are available for both G30 packages
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Marko,
This is because i had to delete all the times and readd them all, but i was wondering why it keeps doing this?
Also - How does a customer make an account so they can see their bookings in one place?
How do cancellations and refunds work also?
Thank you
Hello Adam,
We did not have a similar case to this one, next time if it happens and we hope that the same will not happen again, please contact us immediately so that we can perform the necessary checks.
As for "account" for customer you need to enable the customer panel.
The front-end Customer Panel allows you to offer your customers an easy way to track, reschedule and/or cancel their appointments and events. In the Customer Panel, customers can manage their personal details without logging into the WordPress backend.
As for refund I'm afraid, at the moment there's no feature for refunding Customers in Amelia. Therefore, refunds should be proceed manually through the payment system.
I'll kindly ask you to add it as a feature suggestion on this page.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
If you have any more questions please open another ticket and we will gladly help you there.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables