I have a client who has Amelia installed on their website by another agency than me. Unfortunately the license has expired and my client does not have access to the account to renew it.
Can we take out a new license without losing the content and settings already made on my client's site?
If the license is revoked, we cannot renew the subscription. You can of course buy a new license and just replace the purchase code and of course, keep all the data.
Hello,
I have a client who has Amelia installed on their website by another agency than me. Unfortunately the license has expired and my client does not have access to the account to renew it. Can we take out a new license without losing the content and settings already made on my client's site?
Thanks in advance for the reply.
Hello Gwen,
Thank you for your interest in our product.
If the license is revoked, we cannot renew the subscription. You can of course buy a new license and just replace the purchase code and of course, keep all the data.
Here you can read more about installing Amelia, activating and updating it to the latest version.
If you have any further questions please do not hesitate to ask.
Kind Regards,
Marko Davidovic
[email protected]
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