We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have a client who has Amelia installed on their website by another agency than me. Unfortunately the license has expired and my client does not have access to the account to renew it. Can we take out a new license without losing the content and settings already made on my client's site?
Thanks in advance for the reply.
Hello Gwen,
Thank you for your interest in our product.
If the license is revoked, we cannot renew the subscription. You can of course buy a new license and just replace the purchase code and of course, keep all the data.
Here you can read more about installing Amelia, activating and updating it to the latest version.
If you have any further questions please do not hesitate to ask.
Kind Regards,
Marko Davidovic [email protected]
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