As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Hello,
I have a client who has Amelia installed on their website by another agency than me. Unfortunately the license has expired and my client does not have access to the account to renew it. Can we take out a new license without losing the content and settings already made on my client's site?
Thanks in advance for the reply.
Hello Gwen,
Thank you for your interest in our product.
If the license is revoked, we cannot renew the subscription. You can of course buy a new license and just replace the purchase code and of course, keep all the data.
Here you can read more about installing Amelia, activating and updating it to the latest version.
If you have any further questions please do not hesitate to ask.
Kind Regards,
Marko Davidovic [email protected]
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