We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
How do I end an employment?
I cannot delete the employee as this will delete all of their previous appointments which shouldnt happen
We hide the employee but then they still show in the calendar view which shouldnt happen, these should not show if they are hidden
Hello Francesca.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
We don't quite understand what you mean by "End an appointment"? The appointment has a fixed duration defined by the service, so when that passes, the appointment is complete. For example, if there's an appointment for April 15th at 15:00 (and it lasts 1 hour), at 16:00 the appointment is considered as complete.
If you mean something else, please let us know.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hi
We asked how to end an employment?
As in the agent is no longer an employee of ours, but we cannot delete her as it then deletes all of her previous appointments which we are not allowed to do for 3 years for data safety regulations.
Hello Francesca,
For this purpose, you could rename that employee and change the email to some other email as we currently do not have the "Ending of employment" feature in Amelia.
Thank you for suggesting it.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Changing the name does not help as they still show in the timeline view even when we hide them
Surely we have a solution and this must be a problem for other users of Amelia?
Hello Francesca,
The idea was to rename the employee to the current employee and use it from now on, as we currently do not have the "Employment ending" feature in Amelia currently. Thank you for the suggestion. I have passed this as a suggestion to our management.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Can you please let us know if management decide to implement a solution to ending employment.
Also, are we still within our cooling off period as alot of the problems we are experiencing with Amelia are too big and we want to consider other software where things like this are not a problem.
Hello Francesca,
I will let you know if the suggestion is being worked on for implementation.
Please let us know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables