We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3020871
Sync fields to WooCommerce
Closed

Comments

  • Christian Erfurt started the conversation
    April 9, 2022 at 9:13am

    I use WooCommerce to update fields like name, email and user information.

    Amelia creates a seperate profile, which I can connect to an existing/new Wordpress user.

    Now, how can I keep track that changed information has not to be changed twice by users.

    I use WPfusion for other plugins to sync but with WPamelia this seems not possible.

    I have not found a solution in the docs. Therefore, I appreciate you support!

  •  1,712
    Marko replied
    April 12, 2022 at 6:45am

    Hello Christian,

    Thank you for purchasing our product, and for reaching out to us.

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    Amelia has integration with WooCommerce in the sense that it allows payment of appointments through Amelia. But the changes you make for customers must be updated in Amelia they cannot be changed automatically and on the customer profile in Amelia you have to change this manually.

    We are not familiar with WPfusion and have no integration with it so we cannot guarantee that Amelia can work with plugins and addons with which we have no integration.

    If you have any more questions please feel free to open another ticket.


    Kind Regards, 

    Marko Davidovic [email protected]

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