We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Howdy!
I have used several set ups with SMTP within the Amelia notification settings.
I use elasticmail for transactional emails, and those SMTP settings did not allow for emails to be delivered from https://www.wellspringcbd.com/consultation-dashboard/.
I also use Amazon SES, but that is for FluentCRM, and did not attempt to use their SMTP info.
I also use Google Workspace to manage email through gmail, and using the Google SMTP settings from https://tmsplugins.ticksy.com/article/18058/ is not sending emails.
Is there something silly simple I am missing?
Thank you!
This is for the Send Access Link form so far. I haven't even gotten to a booking yet. Thanks!
Hello Jason,
Thank you for purchasing our product, and for reaching out to us.
An issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
Kind Regards,
Marko Davidovic [email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I wonder if this has been resolved. I submitted a ticket for a similar issue with the SMTP not working (tried Sendinblue with different ports and protocols), and not even the WP mail worked. I have been using both successfully with other plugins.
Hello Elena,
We apologize for answering later than usual we have had national holidays in the past few days.
We do not know which issue you have, we recommend that you open your ticket and write to us there in case we need temporary credentials to log on to your site. We do not have any issue with notifications the most common issue is one of these 5 listed below or is an issue with a hosting provider.
If this doesn't help please check with your hosting provider and open your own ticket because we will need temporary admin credentials to take a closer look.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables