Hope all is well. I have purchased the Amelia for my website. I don't receive any notification when my customers asking for appointment, also, they don't receive any confirmation email when I approve or reject their booking. Would you guys help me fix the problem?
An issue with email notifications could be caused by several reasons:
Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
Your website has a PHP version of less than 7.
The credentials are not correct.
There's something else blocking the notifications from being sent.
If you're using Gmail, please check out this article for detailed setup instructions.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
Hello,
Hope all is well. I have purchased the Amelia for my website. I don't receive any notification when my customers asking for appointment, also, they don't receive any confirmation email when I approve or reject their booking. Would you guys help me fix the problem?
Best Regards
Demil
Hello Demil,
Thank you for reaching out to us.
An issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
Kind Regards,
Uros Jovanovic
[email protected]
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