We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3018962
Synchronising multiple employees in amelia with just one single google calendar
Closed

Comments

  •  1
    Jana started the conversation
    April 6, 2022 at 9:10pm

    Hello, I want to purchase Amelia for a client but have a question before:

    My client has multiple employees that need to be set up in Amelia but only one Google Calendar that all employees should be synched with - is that possible?

    The reason is that my client wants to see ALL incoming appointments, not just the ones that are booked with her. So in her google calendar she wants to see all incoming appointments from Amelia and also with which employee these appointments have been booked. That way she can decide to transfer the appointment in Amelia to herself or another employee (or leave it as is). 

    However, since all timeslots that are in google calendar marked as "busy" will not be bookable in amelia, is it even possible to synch all employees from amelia to just the one single google calendar from my client? Or would that mean that all timeslots in her calendar that are marked as "busy" would automatically be blocked in amelia for booking every employee that is synched to this google calendar ?

  •  1,722
    Marko replied
    April 7, 2022 at 4:29pm

    Hello Jana,

    Thank you for your interest in our product.

    Unfortunately, you can't achieve that in Amelia. Each employee must be synchronized to their account.
    What you can do is add her client's mail and he gets all the appointment notifications in his mail.

    That way he will be informed of everything.

    All appointments you have on Google Calendar will be blocked for booking in Amelia.

    If you have any further questions please don't hesitate to ask.


    Kind Regards, 

    Marko Davidovic [email protected]

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