Hello Theo,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Theo,

Thank you for providing me with the admin credentials.

Can you please test it out now and provide me with an update n whether it works or not?

Looking forward to your reply.

Hello Theo,

Thank you for providing us with an update.

In your Google Developers Console, please go to IAM & Admin tab:

Then click on the Add button:

In the right-hand side of the screen, select the role OWNER:

And simply add the collaborator's email in the field displayed below ([email protected]):

Looking forward to your reply.