hello, I have a problem, I do not receive notification emails, nor my clients. I have however activated the sending of mail in the settings and put on the option "WP email" how does this happen? Thank you
Thank you for purchasing our product, and for reaching out to us.
An issue with email notifications could be caused by several reasons:
Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
Your website has a PHP version of less than 7.
The credentials are not correct.
There's something else blocking the notifications from being sent.
If you're using Gmail, please check out this article for detailed setup instructions.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
hello, I have a problem, I do not receive notification emails, nor my clients. I have however activated the sending of mail in the settings and put on the option "WP email" how does this happen? Thank you
Hello Célia,
Thank you for purchasing our product, and for reaching out to us.
An issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
Kind Regards,
Marko Davidovic [email protected]
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