We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello. Is there a way to download data from Amelia in XLS format, not just CVS?
I can't seem to find the option and the *.cvs is not comma separating all of the values so my data doesn't always convert well when opening in Excel.
Also, is there a way to export Amelia's booking data so it can be uploaded again to a fresh install? We're migrating to a new website design.
Thank you.
Hello Sergio,
Thank you for reaching out to us.
Unfortunately, there is currently no option to export data from Amelia in XLS format as only CSV is available at the moment.
In regards to the data migration.
When you are moving from one site to another, we can suggest using Plugin Duplicator. We use it and it's working fine because it will transfer all the files and also the tables to the database.
If you don't want to use the duplicator, you would need to copy all wp_amelia_ database tables, along with the "amelia_settings" row in the wp_options table (when you search through the "option_name" column).
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you Uros, it would be great if in your development team you can look into adding an "export all plugin data" or "export custom settings" feature like when you export a page template from WP or a form in most form plugins.
This would be of great help as you would also be able to export your custom settings easily.
Thanks again.
Hello Sergio,
Thank you for the suggestion,
We have passed this suggestion to our development team that will work on adding this to one of the future updates.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables