We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
my website is going to launch soon. As a service i am offering users to book and pay coaching sessions.
Now i got two problems:
1) When selected Paypal as the default payment service, pressing the "buy now" button wouldn't open the paypal window as a popup. I "fixed" this by selecting stripe as the default payment service.
2) When testing the paypal payment function, i often got stuck in the "Payment pending" notification. Nothing happens after that.
Also i have a question: Is there the possibility to make payments on the stripe site, where the customer can use more payment methods beside credit card?
Kind regards
Dustin
Hello Dustin,
Thank you for purchasing our product, and for reaching out to us.
We do not have any issue with PayPal, most often when this happens the credentials are not good. Can you check if the credentials are good? If so, please make us a short video if the issue so that we have a clearer picture of what exactly is happening?
As for Stripe, unfortunately, there is no other way to pay via Stripe other than with credit cards.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Hey Marko,
after trying to replicate the problem, it seems like it only occurs while i am logged in as the admin.
When booking as a regular site visitor i haven't noticed any problems yet. Also when logged in as another wordpress user the problem didn't occur.
Therefore we can ignore my posted problem for now, until i notice my stated problem again.
Thanks for the help
Kind regards,
Dustin
Hello Dustin,
We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables