Hello Luca,

We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.

Hello Luca,

We will forward this to our colleagues as well.

But in the future, If you already have our licenses, please write to us in the Amelia category. 

The reason we ask you to do this is that there has been a lot of abuse. Because if the license has expired and the subscription has not been renewed, these users do not have access to our support, the same applies to licenses that are purchased through Envato. 

Licenses purchased through Envato have access to our support for only 6 months when that time period has to elapse they have to contract Envato to extend the time for support.

We hope you understand.

Hello Luca,

We understand that but for each subsequent ticket you must contact us or the owner of licensee through the Amelia category.

As far as your question is concerned, colleagues are working on complicated tickets in the order in which each ticket arrived. We had an Appsumo deal and we are currently getting a much higher number of tickets and for that reason, it takes a little longer than usual. 

We apologize for taking longer than usual and as soon as we receive feedback we will contact you.

Thank you for understanding.

Hello Luca,

We received feedback from our colleagues. They have tested Mollie, and at the moment it works like this, it is redirected to a new page and then when the payment is confirmed, it goes back to the booking page.

I'll kindly ask you to add it as a feature suggestion on this page. 

Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

If you have any more questions please open another ticket and we will gladly help you there.

We wish you all the best.