Hello Francesca,

Thank you for purchasing our product, and for reaching out to us.

To create a new coupon simply click on the “+ New Coupon” button located at the top of the page. After opening a dialog you need to provide a “code” for your coupon (coupon name that customers will enter to get a discount), “discount” (expressed in percentage), “deduction” (reduced amount of selected “Currency” setting in the “Payments Settings”), the “maximum number of times the coupon can be used”, and select the “service(s)” and/or “event(s)” the coupon is valid on. 

There are several options for automatic sending of coupons, so you will also see the option to set “Maximum usage per customer” and the whole new tab called “Notifications”. In the “Notifications” tab you can now set “Notification interval” and define after what number of scheduled appointments or events the customer will receive the coupon code in the notification automatically. 

Also, you can enable the option “Recurring notification” if you want to send this code again in case the customer didn’t use the code for a discount.

Once you are done entering the coupon information, simply click on the “Save” button and the newly created coupon will appear together with other coupons in the list. Once you create a coupon, customers can enter the coupon code on the “Confirm Booking” modal to reduce the price of their appointment.

Just please note several things:

• In order for coupon code to be sent you need to paste the coupon code placeholder into the notification template,
• If customer used the coupon code the coupon code will not be sent again in the notification even though you have enabled recurring option.
• Coupon code will be sent after the customer schedules x number of same appointments (with same services).
• As for the events the coupon code will be sent after the attendees books x number of different events.

To edit an existing coupon, click on the “Edit” button to the right of the coupon you want to change. Clicking on the “Edit” button will open an edit dialog that allows you to update the data in existing coupons. From the dialog, you can also duplicate, hide and delete a selected coupon by choosing one of the actions in the dialog footer.

Hope this helps.

If you have any more questions please feel free to open another ticket.

Hello Francesca,

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

Thank you for your clarification. Coupons cannot be added to an already booked appointment. For this reason, you cannot see this field, coupons can only be added when creating an appointment.

Looking forward to your reply.

Hello Francesca,

When you create a new appointment, you can immediately insert a coupon,

If the appointment is already booked and you offer a customer discount and you need a coupon, the only way is to cancel the appointment and book a new one with the coupon. Unfortunately, coupons cannot be added to existing appointments.

If you have any more questions please open another ticket and we will gladly help you there.