We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I'm using packages in Amelia plugin.
Once I'm trying to click on package page to make an order, the page got stuck and the whole page got unresponsive.
For now, it looks like it happens only on Samsung Galaxy Devices.
Any solution?
Thanks.
Hello Ofek,
Thank you for reaching out to us.
Can you please provide me with the URL of the booking page so I can test it out and provide you with an update?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Ofek,
We were unable to reproduce this issue as we tried it from a Samsung Galaxy phone and we were able to book the appointment properly.
What is the model of your device?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Weird...
Samsung Galaxy S22.
I'll check it again.
Another question,
Because I'm using my website in Hebrew, the tabs (as you can see in your screenshot) looks and behave a bit weird...
Which class and commands in css should I change to fix it?
Thanks.
Hello Ofek,
Glad to hear that.
Which issue are you referring to in regards to the front-end of your website?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
There are 2 issues in my website.
First, the galaxy one which I wrote about before.
Second, in tabs (as you can see in your screenshot) there's RTL problem, I can't find the right class in CSS to fix it and make it behave and look well.
Thanks.
Hello Ofek,
In regards to the amelia booking form not loading on Samsung Galaxy devices, we cannot replicate that issue as it is loading properly from our side.
Can you please specify which issue exactly so I can see if I can provide you with some custom CSS to fix that?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
As you can see in my screenshot, the marked area isn't RTL direction (the tabs).
I'd like to move it to the right of the page and fix the indication also.
For example, in my screenshot the existing page is שיעור יוגה and it's not related to the text at all.
Please let me know which CSS should I change and what.
Thanks.
Hello Ofek,
I have passed this issue to our level 2 support team and we will provide you with an update as soon as we have one.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables