As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Front end not loading. I can add the block, choose amalia, and modify the short code. But the graphic interface / display never appears on the front end.
I've been careful to add category, service and employee and look up as much help as possible in advance. Really think I've got everything populated but clearly I'm missing something.
Thank you in advance for your help,
Abbott
How do I initiate a refund? I'm unable to get front end working. I've wetched several videos, read all previous help tickets, uninstalled and reinstalled, put in a service ticket and am not getting a response in the same time I see other admin responding to other tickets. Feeling very frustrated at the moment.
I experimetned and discovered PhasPress (Website speed booster plugin) was prohibiting it from loading. Got the idea by reading some other tickets where users figured out their own problems. As soon as i disabled PhastPress BOOM, fron end started working! Note it for other customers!
Hi, Jeremy
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
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Yes, sometimes it can be a conflict with an active theme or another plugin, that has it's own JS, Bootstrap or something else, that is blocking some of Amelia functionalities on a front-page.
I am happy to see that you have found the plugin causing the conflict and we will certainly note this, it will be very helpful.
Thank you very much, and once more I apologise for so much waiting time.
If anything else happens that we might help with ( but much quicker) please don't hesitate to reach out.
Kind Regards,
Miloš Jovanović
[email protected]
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