Hello Naomi,

Thank you for reaching out to us.

The issue here is probably with Google assigning too many access tokens to your existing employees.

If you know your way around the database, you can check that in wp_amelia_providers_to_google_calendar table. If you see there are multiple tokens assigned to a single user ID, delete all rows from that table, and try connecting your employee to his/hers Google Calendar again.

If it fails, I can take a look at your website and database, but I'll need you to provide me credentials for both.

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third party. 

You can write credentials here just check Private Reply so nobody can see them except us.

Hello Naomi,

Can you please provide me with the database URL and credentials so I can test it out and provide you with an update once I manage to resolve the issue?

Looking forward to your reply.

Hello Naomi,

Unfortunately, that is the URL of the admin panel of your website. Can you please provide me with the database URL, username, and password?

Looking forward to your reply.