Hello Molly,

Thank you for purchasing our product, and for reaching out to us.

We went to your site and were unable to replicate the issue.

We have tried a number of services, we only send you pictures of some of them

and we managed to add extras on each one without any problems. As far as we can see, everything is working properly.

If you have any more questions please feel free to open another ticket.

Hello Molly,

Unfortunately, we didn't receive your video, and we didn't have any reported similar cases from other clients. We went to your site again and we were able in the first go to open a few extras for the baby boom you mentioned.

Every time we try on any device everything works properly we just don't see that there is any issue everything works from the first try on each of our devices.

If you have any more questions please feel free to open another ticket. 

Hello Molly,

I'm afraid that we didn't quite get what exactly is the issue before and after can you please explain it to us in a little more detail?

Looking forward to your reply.

Hello Molly,

We have tested this on several devices and we were unable to replicate the issue.

Every time the option for extras opens and we can choose every extras that you offer on your site and we can book an appointment without any issue

We will forward your ticket to our colleagues to perform further tests, we would just ask you to tell us which phone is in question? We believe that this information will mean a lot to our colleagues in order to be able to perform further tests.

Looking forward to your reply.

Hello Molly,

Thank you for the additional information, we will pass it on to colleagues and we will perform additional tests that we can. We already tested on several different devices today and everything was fine, some iPhones work so they zoom in on the screen first and don't return it later (it happens unnoticeably their system works that way) and that's what it most likely happens.

If you have any further questions please do not hesitate to ask.

Hello Molly,

Unfortunately, this is the default behavior of iPhones and quite a lot of users are experiencing issues with this not only with Amelia, but with other applications too.

You can take a look at this link (https://stackoverflow.com/questions/2989263/disable-auto-zoom-in-input-text-tag-safari-on-iphone) and see some possible fixes. There are a lot of people with the same problem out there, and it' jut how an iPhone behaves when font size is less than 16px.

Hello Mollie

Sorry for the delay!

I can see you have some styling issues on your site:

Similar to what you shared with us in your screenshots. The only difference is this was taken on a desktop, and yours was taken on an iPhone. We forwarded this to our developers, but this is definitely caused by a conflict either with the theme (most likely) or one of the plugins you're using on your site.

We'll see if there's a way to fix this with some custom CSS and we'll get back to you on that.

As for the ability to book Extras - which services are affected by this? Is the employee's Work Hour period long enough to fit in the service and the duration of the extra? I checked a few services on your site and I was able to add Extras, so could you please point me in the right direction?

Hi again Mollie.

Our developers would need to inspect this further but they should do it locally not to impact your site.

Can you clone your website?

If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.

The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.

Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.

Make sure to enable the PRIVATE response when sending login or site duplicator files since this is a public ticket.

Hello Marcel

I downloaded the duplicator files and sent them to our developers for review.

As soon as I hear from them I'll get back to you. Thank you for your patience, and sorry for the delay.

Hi again Marcel and Mollie.

The plugin "Gtranslate" you have on your website is causing this issue. It's not occurring in Firefox, but on Chrome, as far as we can tell. When this plugin is disabled, the time slots are displayed normally.

Our developers are still looking into possible solutions to use both Amelia and Gtranslate, I just wanted to let you know that we found what's causing this.

You're welcome, glad I could be of assistance.

I'll keep this ticket open as it will close itself after 7 days of no replies, so if there's anything else I can help you with please feel free to let me know.