Hi, Virginie

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

- We did a test email, and it is good that it is functioning without issues, just the placeholder is visually converted to unicode text.

- Usually, this behaviour happens if you have some Email security plugin installed, and it is encoding

Unicode text for the email placeholder.

- Can you check do you maybe have "Email Encoder - Protect Email Addresses" plugin active on your WordPress site?

If so, we have a solution for that particular plugin:

If this plugin is deactivated, the default placeholder shows correctly:

You can override this behavior for the placeholder if you enable "no script tags":

3585845098.png

You can try this, and see if it works for you. If you still need to use some custom CSS to hide the placeholder altogether, you can use this:

.amelia-app-booking #amelia-booking-wrap .el-form-item.am-input-stepByStepForm-confirmBookingForm-appointment .el-form-item__label[for="customer.email"] ~ .el-form-item__content .el-input__inner::-webkit-input-placeholder {    color: transparent;    opacity: 0;
}

This is for /* Chrome/Opera/Safari */ but if you need it for other browsers, you can replace this:

::-webkit-input-placeholder

With one of these:

::-moz-placeholder /* Firefox 19+ */
:-ms-input-placeholder /* IE 10+ */
:-moz-placeholder /* Firefox 18- *

Just make sure not to include the data after "/*". That's there so you know for which browser which code is.

Or, simply add the following CSS, so it's hidden on all browsers:

.amelia-app-booking #amelia-booking-wrap .el-form-item.am-input-stepByStepForm-confirmBookingForm-appointment .el-form-item__label[for="customer.email"] ~ .el-form-item__content .el-input__inner::-webkit-input-placeholder {    color: transparent;    opacity: 0;
}
.amelia-app-booking #amelia-booking-wrap .el-form-item.am-input-stepByStepForm-confirmBookingForm-appointment .el-form-item__label[for="customer.email"] ~ .el-form-item__content .el-input__inner::-moz-placeholder {    color: transparent;    opacity: 0;
}
.amelia-app-booking #amelia-booking-wrap .el-form-item.am-input-stepByStepForm-confirmBookingForm-appointment .el-form-item__label[for="customer.email"] ~ .el-form-item__content .el-input__inner:-ms-input-placeholder {    color: transparent;    opacity: 0;
}
.amelia-app-booking #amelia-booking-wrap .el-form-item.am-input-stepByStepForm-confirmBookingForm-appointment .el-form-item__label[for="customer.email"] ~ .el-form-item__content .el-input__inner:-moz-placeholder {    color: transparent;    opacity: 0;
}

Let us know if that helps.

-

In case if you have some other security plugin for emails, we can take a look at the WP-Admin.

Let me know how it goes and we can assist further if needed. Thanks.