Hello,

Thank you for purchasing our product, and for reaching out to us.

Can you please check what URL did you set in Amelia/settings/role settings and please send us a screenshot  like this

Looking forward to your reply.

Hello,

Thank you for that now we understand what did you mean and what is happening.

When the Automatically create Amelia Customer user option is turned on, you have a description of the option - if you enable this option every time a new customer schedules the appointment he will get the Amelia Customer user role and automatic email with login details. 

When this option is turned on and when the customer first makes an appointment, he will receive that mail. 

That mail is sent by WordPress automatically when a WordPress user is created with that email. This happens and it would be the same with any plugin.

Hope this helps.

Hello,

I can see now that this is a duplicate ticket, and we already covered this topic in another ticket:

https://tmsplugins.ticksy.com/ticket/3000662/

For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.

We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!

If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!

Thank you for your understanding!