I have 2 issues relating events requiring payments :
1 - When a person does another free event reservation, if he books a paying event, then he can book it without paying : the system allowed to book and finalize, without credit card.
2- When reserving a paying event, there is systematically an error, although I entered the stripe keys (key + secret key).
I have a client that reserved one of my event (that doesn't need an online payment), then, just after that, this client booked a paying event, and the booking occurred without entering the credit card (although it was required).
I tried it myself, and i had the same result : I booked an event (On site payment), then I booked a paying event, and succeeded without paying.
(Regarding the 2nd issue, I will verify if I did well, but I already completed the steps so I don't know what happens, I will tell you when I have verified).
I have made some tests that can really help you :
- If the person books an event, at the end of the process, if we click on another event instead of clicking "terminer" or "ajouter au calendrier" , then the credit card is not asked
- If the person clicks ""terminer" or "ajouter au calendrier", then, when coming to the paying event, the credit card is required as usual.
--> so the issue is just at the end of the process of another reservation, of the person doesn't close the event, and clicks to another one : he can book without credit card.
(please see link, if you want, you can book with a test mail, I will delete after that).
Update regarding the 2nd issue : I have removed and changed all the keys, and proceeded to paumants : it works , both in test mode and in real mode : solved.
We are glad to hear that the second issue has been resolved.
Regarding the first issue can you please tell us on which days you have a free event so that we can test the issue because we couldn't find the free events on your site?
- at the end of the process, if you don't click on "terminer", or "ajouter au calendrier", and if you directly click on another event that has ONLY the stripe payment (here the 1st of the list), then you can book your seat without entering the card number.
Let me know if you can try this (I have just tried myself and have the issue)
Thank you again for your support, sorry to bother you but I think this is worth doing it :-))
I have 2 issues relating events requiring payments :
1 - When a person does another free event reservation, if he books a paying event, then he can book it without paying : the system allowed to book and finalize, without credit card.
2- When reserving a paying event, there is systematically an error, although I entered the stripe keys (key + secret key).
Could you help me ?
Thank you
Hello Gilles,
Thank you for purchasing our product, and for reaching out to us.
1. I'm afraid that we didn't quite get what do you mean exactly can you please explain it to us in a little more detail?
2. Please check out this short video and see if you set up everything up correctly in regards to integrations of Amelia with Stripe.
Hope this helps.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Hello Marko,
I have a client that reserved one of my event (that doesn't need an online payment), then, just after that, this client booked a paying event, and the booking occurred without entering the credit card (although it was required).
I tried it myself, and i had the same result : I booked an event (On site payment), then I booked a paying event, and succeeded without paying.
(Regarding the 2nd issue, I will verify if I did well, but I already completed the steps so I don't know what happens, I will tell you when I have verified).
I have made some tests that can really help you :
- If the person books an event, at the end of the process, if we click on another event instead of clicking "terminer" or "ajouter au calendrier" , then the credit card is not asked
- If the person clicks ""terminer" or "ajouter au calendrier", then, when coming to the paying event, the credit card is required as usual.
--> so the issue is just at the end of the process of another reservation, of the person doesn't close the event, and clicks to another one : he can book without credit card.
(please see link, if you want, you can book with a test mail, I will delete after that).
https://www.kenbi-institut.com/formations/
Thank you
Gilles
Update regarding the 2nd issue : I have removed and changed all the keys, and proceeded to paumants : it works , both in test mode and in real mode : solved.
Hello Gilles,
We are glad to hear that the second issue has been resolved.
Regarding the first issue can you please tell us on which days you have a free event so that we can test the issue because we couldn't find the free events on your site?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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hello
You can choose the last one and select « on-site » instead of stripe thank you
Hello Gilles,
We have tried several times to book with onsite payment and after that to book by choosing stripe but we couldn't replicate the issue
Every time we tried we couldn't book until we enter the credit card number.
As you can see in the pictures we have tried several times and every time everything was working, we couldn't replicate that situation.
Kind Regards,
Marko Davidovic [email protected]
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Thank you for your test.
The issue is still there, I give you more precision :
- if you book an event , here the last one of the list , with on-site payment
https://www.kenbi-institut.com/formations/
- at the end of the process, if you don't click on "terminer", or "ajouter au calendrier", and if you directly click on another event that has ONLY the stripe payment (here the 1st of the list), then you can book your seat without entering the card number.
Let me know if you can try this (I have just tried myself and have the issue)
Thank you again for your support, sorry to bother you but I think this is worth doing it :-))
Hello Gilles,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
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Thank you Marko :-)
Hello Gilles,
We just want to inform you that the bug has been resolved with our latest update with version 4.5.1 you are using the older version of Amelia.
We are sending you the latest version in the attachment that you need to install and everything should be fine.
Thank you for your patience.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
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Hello Marko,
I have installed the latest version you provided, and made the same test as before :
The problem is solved with this version, all is working fine now.
Thank you for your help :-)
Hello Gilles,
You are most welcome and we are glad to hear that everything is working now.
If you have any more questions please feel free to open another ticket.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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