We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3012464
Export Excel
Closed

Comments

  • Panji Achmad started the conversation
    March 29, 2022 at 7:29am

    Hello There,

    i have some issue for exporting table to excel, when the data set to "integer" (with separator thousand) 3 digit/ thousand data lost. (e.g 300.000 in front end table become only 300 in excel)

    and also when data type "image" exporting data to excel become empty, i need that image also exported to excel. is it possible?

    thank you

  •  1,894
    Miloš replied
    April 1, 2022 at 7:08pm

    Hi, Panji Achmad

    Thanks for reaching out to us

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    -

    • After further investigation, we found out that 3rd party software that is responsible for exporting tables in excel does not support the European number format. It only works if numbers contain both dot and comma in number. Here is the reference.

    This is why Export numbers with commas as decimal separators have issues in the Excel report. 

    • Please use the CSV export button or change column type to string if you have to use this number format.

    Alternatively, you could change the number format.

    We apologise for the inconvenience.

    -

    • Exporting images is not possible at the moment, but you are able to export them as HTML with the new “Include HTML” option.

    -

    Let me know if you have further questions. Thank you

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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