I recently purchased Amelia and have been setting it up for my business but I am having some difficulties and I'm not sure if Amelia is going to work for my type of booking. I run a small passenger ferry to an island and return to the mainland, my vision for the website is for passengers to be able to click either Departing Mainland or Departing Island, have a calendar pop up , click the date and then departure time, this will then send the passengers name to a google calendar that can be viewed on the boat with a passenger list for each run.
Problem 1Employee tab has to have separate emails: I set up one employee because we only have one reservation email but then passengers would have to know the scheduled departure time for their location in order to click the correct time, so I created a second employee one for Mainland departures and one for Island departures but I had to enter a different email so now we have reservations going to two separate emails.
Problem 2 Google Calendar: I have someone who loads the ferry and I want them to be able to look at their phone google calendar and be able to see all the names of the reservations for that run. When I make a test reservation and check it on the google calendar it says (No Title) and when I click on the time it says (No Title) also the time is not matching the time I make the reservation, if i make the reservation for 8:00 it is saying 5:00 on google calendar.
Can you let me know if these problems can be addressed
Thank you for purchasing our product, and for reaching out to us.
1. Each employee must have their own email address but you can add an additional address in Amelia/settings/notifications ad additional address. In this way, you will receive all notifications on the added e-mail.
If the arrival times and the departure times do not overlap. If you come to the mainland from 12 to 2 and leave the mainland from 2 to 4 you can assign one employee to both services and as soon as it is booked on one service it will not be able to be booked on another service in that time period but if your time is not overlaping for 2 services then maybe this way suits you.
2. User or appointment details can be displayed in Google Calendar. You just need to put placeholders in Event Description filed that you can find in settings/integrations/Google Calendar
There you can choose which detail will appear in your Google Calendar.
3. As for time zone and wrong appointments time.
Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works:
All times in the back-end of Amelia will be shown exactly how you save them, so (for example) if your employee works from 09:00 - 17:00, or if there's an appointment from 09:00 - 10:00, that's how you will see them in the back-end.
If you enable "Show booking slots in client time zone" in Amelia's General settings, though, that may not be what your customers see, depending on where they're located, and to what your WordPress site has been configured.
If this option in Amelia's General settings is disabled, all times on the front-end will be the same as times in the back-end. So, if your employee's work hours are from 09:00 - 17:00 in UTC+1, with this option disabled, regardless if your customer is in UTC+1, or in UTC+10 - they will still see times from 09:00 - 17:00, so if you have customers in multiple time zones, it's advisable to enable this option in Amelia's General Settings.
Important: In order for Amelia to store correct appointment times in the database (which is almost always in UTC time zone), you need to edit the WordPress' time zone to show the city you're in (or the city in your time zone), like this:
This way, when Daylight Savings Time starts (or ends), the times will be adjusted accordingly and you won't have to worry about them anymore.
If you save your Time Zone in UTC+/- format, you may experience issues with the Daylight Savings Time:
Explanation: When you configure the time zone to be "UTC+1" it will always be UTC+1. So, if we take Belgrade, Serbia as an example - without Daylight Savings Time, it is in UTC+1 time zone, but when Daylight Savings Time starts, Belgrade is in UTC+2. If you leave the time zone to be hard-coded to UTC+1, the times that your customers book on the front-end will not be properly adjusted to what you see in the back-end.
Example with UTC+1 configured: It is mid-summer, and Belgrade is in UTC+2. "Show booking slots in client time zone" is enabled, and a customer from Belgrade opens your website to book an appointment. The working hours of your employee are set from 09:00 - 17:00 (in UTC+1), but the customer sees them as 10:00 - 18:00. This is because the time zone is hard-coded in the back-end, while on the front-end it shows the time in UTC+2. So, a customer books an appointment for 10:00, and shows up at 10:00, while you expect to see them at 09:00.
Please note: If you hard-coded the time zone, and you have booked appointments, once you switch the time zone in WordPress to your city, it will adjust the times in Amelia's appointments to fit the time zone your city is currently in. This happens because (as mentioned above) the times are saved in UTC in the database, and it's adjusted in the plugin programmatically. So, if you have a hard-coded time zone set to UTC+1, and someone booked an appointment for 09:00, that time is saved as 08:00 in the database. When you change the time zone to your city (which is now in UTC+2), the appointment time will be adjusted to the time saved in the database 08:00 + 2:00, so the appointment time will switch to 10:00. The only solution, in this case, is to manually modify the appointment times, but it's the only way to make sure your time zone is properly configured, and that the future appointments will be saved and displayed correctly both for you and your customers on the front-end.
Summary: When you select the city you're in, in WordPress' General Settings, the system automatically calculates the Daylight Savings Time, and shifts the clock accordingly, so if you have any issues with what you see on the front-end vs what you see in the back-end, always check the Time Zone in WordPress.
Good day
I recently purchased Amelia and have been setting it up for my business but I am having some difficulties and I'm not sure if Amelia is going to work for my type of booking. I run a small passenger ferry to an island and return to the mainland, my vision for the website is for passengers to be able to click either Departing Mainland or Departing Island, have a calendar pop up , click the date and then departure time, this will then send the passengers name to a google calendar that can be viewed on the boat with a passenger list for each run.
Problem 1Employee tab has to have separate emails: I set up one employee because we only have one reservation email but then passengers would have to know the scheduled departure time for their location in order to click the correct time, so I created a second employee one for Mainland departures and one for Island departures but I had to enter a different email so now we have reservations going to two separate emails.
Problem 2 Google Calendar: I have someone who loads the ferry and I want them to be able to look at their phone google calendar and be able to see all the names of the reservations for that run. When I make a test reservation and check it on the google calendar it says (No Title) and when I click on the time it says (No Title) also the time is not matching the time I make the reservation, if i make the reservation for 8:00 it is saying 5:00 on google calendar.
Can you let me know if these problems can be addressed
Thank you
Nicole MacKenzie
Hello Nicole,
Thank you for purchasing our product, and for reaching out to us.
1. Each employee must have their own email address but you can add an additional address in Amelia/settings/notifications ad additional address. In this way, you will receive all notifications on the added e-mail.
If the arrival times and the departure times do not overlap. If you come to the mainland from 12 to 2 and leave the mainland from 2 to 4 you can assign one employee to both services and as soon as it is booked on one service it will not be able to be booked on another service in that time period but if your time is not overlaping for 2 services then maybe this way suits you.
2. User or appointment details can be displayed in Google Calendar. You just need to put placeholders in Event Description filed that you can find in settings/integrations/Google Calendar
There you can choose which detail will appear in your Google Calendar.
3. As for time zone and wrong appointments time.
Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works:
All times in the back-end of Amelia will be shown exactly how you save them, so (for example) if your employee works from 09:00 - 17:00, or if there's an appointment from 09:00 - 10:00, that's how you will see them in the back-end.
If you enable "Show booking slots in client time zone" in Amelia's General settings, though, that may not be what your customers see, depending on where they're located, and to what your WordPress site has been configured.
If this option in Amelia's General settings is disabled, all times on the front-end will be the same as times in the back-end. So, if your employee's work hours are from 09:00 - 17:00 in UTC+1, with this option disabled, regardless if your customer is in UTC+1, or in UTC+10 - they will still see times from 09:00 - 17:00, so if you have customers in multiple time zones, it's advisable to enable this option in Amelia's General Settings.
Important: In order for Amelia to store correct appointment times in the database (which is almost always in UTC time zone), you need to edit the WordPress' time zone to show the city you're in (or the city in your time zone), like this:
This way, when Daylight Savings Time starts (or ends), the times will be adjusted accordingly and you won't have to worry about them anymore.
If you save your Time Zone in UTC+/- format, you may experience issues with the Daylight Savings Time:
Explanation: When you configure the time zone to be "UTC+1" it will always be UTC+1. So, if we take Belgrade, Serbia as an example - without Daylight Savings Time, it is in UTC+1 time zone, but when Daylight Savings Time starts, Belgrade is in UTC+2. If you leave the time zone to be hard-coded to UTC+1, the times that your customers book on the front-end will not be properly adjusted to what you see in the back-end.
Example with UTC+1 configured: It is mid-summer, and Belgrade is in UTC+2. "Show booking slots in client time zone" is enabled, and a customer from Belgrade opens your website to book an appointment. The working hours of your employee are set from 09:00 - 17:00 (in UTC+1), but the customer sees them as 10:00 - 18:00. This is because the time zone is hard-coded in the back-end, while on the front-end it shows the time in UTC+2. So, a customer books an appointment for 10:00, and shows up at 10:00, while you expect to see them at 09:00.
Please note: If you hard-coded the time zone, and you have booked appointments, once you switch the time zone in WordPress to your city, it will adjust the times in Amelia's appointments to fit the time zone your city is currently in. This happens because (as mentioned above) the times are saved in UTC in the database, and it's adjusted in the plugin programmatically. So, if you have a hard-coded time zone set to UTC+1, and someone booked an appointment for 09:00, that time is saved as 08:00 in the database. When you change the time zone to your city (which is now in UTC+2), the appointment time will be adjusted to the time saved in the database 08:00 + 2:00, so the appointment time will switch to 10:00. The only solution, in this case, is to manually modify the appointment times, but it's the only way to make sure your time zone is properly configured, and that the future appointments will be saved and displayed correctly both for you and your customers on the front-end.
Summary: When you select the city you're in, in WordPress' General Settings, the system automatically calculates the Daylight Savings Time, and shifts the clock accordingly, so if you have any issues with what you see on the front-end vs what you see in the back-end, always check the Time Zone in WordPress.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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