I keep running into an issue where the Amelia plugin keeps deactivating on its own on my Wordpress multisite. It's really frustrating because I've got users who depend on the plugin and sometimes customers can't go through checkout as a result.
Is this something other users have mentioned or are there any known plugin conflicts that could cause this kind of behavior?
Here are some of the notices and warnings that I'm seeing in the WP Error Log. There is a warning with the WooCommerce integration. Could that have something to do with the issue?
Again, it's a multisite installation and it's causing users and myself a lot of anxiety since it affects customers' ability to sign up.
[22-Mar-2022 23:32:14 UTC] PHP Notice: Undefined index: couponId in /home/../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1272
[22-Mar-2022 23:32:14 UTC] PHP Notice: Undefined index: recurring in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1307
[22-Mar-2022 23:32:14 UTC] PHP Warning: Invalid argument supplied for foreach() in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1307
[22-Mar-2022 23:32:14 UTC] PHP Notice: Undefined index: locale in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1337
[22-Mar-2022 23:32:42 UTC] PHP Notice: Undefined index: couponId in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1272
[22-Mar-2022 23:32:42 UTC] PHP Notice: Undefined index: recurring in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1307
[22-Mar-2022 23:32:42 UTC] PHP Warning: Invalid argument supplied for foreach() in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1307
[22-Mar-2022 23:32:42 UTC] PHP Notice: Undefined index: locale in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1337
[23-Mar-2022 12:25:03 UTC] PHP Notice: Trying to access array offset on value of type null in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/ShortcodeService/AmeliaShortcodeService.php on line 51
[23-Mar-2022 12:25:04 UTC] PHP Notice: Trying to access array offset on value of type null in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/SettingsService/SettingsStorage.php on line 232
[23-Mar-2022 12:26:42 UTC] PHP Notice: Trying to access array offset on value of type null in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/ShortcodeService/AmeliaShortcodeService.php on line 51
[23-Mar-2022 12:26:42 UTC] PHP Notice: Trying to access array offset on value of type null in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/SettingsService/SettingsStorage.php on line 232
[26-Mar-2022 13:02:18 UTC] PHP Notice: Undefined index: translations in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/Repository/User/UserRepository.php on line 138
[26-Mar-2022 13:02:30 UTC] PHP Notice: Undefined index: translations in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/Repository/User/UserRepository.php on line 138
[26-Mar-2022 13:05:38 UTC] PHP Notice: Undefined index: couponId in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1276
[26-Mar-2022 13:05:38 UTC] PHP Notice: Undefined index: recurring in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1311
[26-Mar-2022 13:05:38 UTC] PHP Warning: Invalid argument supplied for foreach() in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1311
[26-Mar-2022 13:05:38 UTC] PHP Notice: Undefined index: locale in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1341
Thank you for purchasing our product, and for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I've since noticed something funny with another plugin which might be causing the issue. When trying to update Translate Press today, there was an error that looks like it had to do with Amelia. I've included an image below. Could a conflict with TranslatePress be causing Amelia to deactivate?
We deeply apologize to you, we do not know why you didn't receive our answer. We can't know what is in question until we try to debug.
Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on?
If you're not able to provide us with a staging site, can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Looking forward to your reply. And once again we apologize for this situation.
Hi,
I keep running into an issue where the Amelia plugin keeps deactivating on its own on my Wordpress multisite. It's really frustrating because I've got users who depend on the plugin and sometimes customers can't go through checkout as a result.
Is this something other users have mentioned or are there any known plugin conflicts that could cause this kind of behavior?
Any help would be greatly appreciated!
Thanks,
John
Here are some of the notices and warnings that I'm seeing in the WP Error Log. There is a warning with the WooCommerce integration. Could that have something to do with the issue?
Again, it's a multisite installation and it's causing users and myself a lot of anxiety since it affects customers' ability to sign up.
[22-Mar-2022 23:32:14 UTC] PHP Notice: Undefined index: couponId in /home/../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1272
[22-Mar-2022 23:32:14 UTC] PHP Notice: Undefined index: recurring in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1307
[22-Mar-2022 23:32:14 UTC] PHP Warning: Invalid argument supplied for foreach() in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1307
[22-Mar-2022 23:32:14 UTC] PHP Notice: Undefined index: locale in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1337
[22-Mar-2022 23:32:42 UTC] PHP Notice: Undefined index: couponId in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1272
[22-Mar-2022 23:32:42 UTC] PHP Notice: Undefined index: recurring in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1307
[22-Mar-2022 23:32:42 UTC] PHP Warning: Invalid argument supplied for foreach() in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1307
[22-Mar-2022 23:32:42 UTC] PHP Notice: Undefined index: locale in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1337
[23-Mar-2022 12:25:03 UTC] PHP Notice: Trying to access array offset on value of type null in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/ShortcodeService/AmeliaShortcodeService.php on line 51
[23-Mar-2022 12:25:04 UTC] PHP Notice: Trying to access array offset on value of type null in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/SettingsService/SettingsStorage.php on line 232
[23-Mar-2022 12:26:42 UTC] PHP Notice: Trying to access array offset on value of type null in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/ShortcodeService/AmeliaShortcodeService.php on line 51
[23-Mar-2022 12:26:42 UTC] PHP Notice: Trying to access array offset on value of type null in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/SettingsService/SettingsStorage.php on line 232
[26-Mar-2022 13:02:18 UTC] PHP Notice: Undefined index: translations in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/Repository/User/UserRepository.php on line 138
[26-Mar-2022 13:02:30 UTC] PHP Notice: Undefined index: translations in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/Repository/User/UserRepository.php on line 138
[26-Mar-2022 13:05:38 UTC] PHP Notice: Undefined index: couponId in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1276
[26-Mar-2022 13:05:38 UTC] PHP Notice: Undefined index: recurring in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1311
[26-Mar-2022 13:05:38 UTC] PHP Warning: Invalid argument supplied for foreach() in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1311
[26-Mar-2022 13:05:38 UTC] PHP Notice: Undefined index: locale in /home/.../public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php on line 1341
Hello John,
Thank you for purchasing our product, and for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello John,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks Marko!
John
Hello John,
You are welcome.
We have an increasing number of tickets arriving and our colleagues are working on tickets in the order in which they arrived.
As soon as they tell us something, we will contact you.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I never received a reply about this.
I've since noticed something funny with another plugin which might be causing the issue. When trying to update Translate Press today, there was an error that looks like it had to do with Amelia. I've included an image below. Could a conflict with TranslatePress be causing Amelia to deactivate?
Hello John,
We deeply apologize to you, we do not know why you didn't receive our answer. We can't know what is in question until we try to debug.
Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on?
If you're not able to provide us with a staging site, can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Looking forward to your reply. And once again we apologize for this situation.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables