We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3009223
WP Amelia Webhook not working
Closed

Comments

  • Sangita Sihmar started the conversation
    March 24, 2022 at 9:17am

    Hello, 

    I'm not able to capture response from the webhook which WP Amelia provides, despite booking several new appointments. Please look into it. 

    Thank you. 

  •  1,895
    Miloš replied
    March 27, 2022 at 6:03pm



    Hi, Sangita Sihmar

    Thanks for reaching out to us

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    -

    Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on?

    If you're not able to provide us with a staging site, can you clone your website?

    If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.

    The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.

    Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.

    -

    And please if you can describe in more detail, for which service(s)/appointments is this happening, and what kind of automation are you using?

     I assume it is with Zapier, as it is the one shown on our Tutorial Documentations?

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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