Hi, Caterina

Thanks for reaching out to us, and my apology for such a slow response time.

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At the moment, it's not possible to connect multiple Zoom accounts to Amelia, unless if you have a Premium Zoom account.

You can connect only one business account (since free accounts don't have the multi-users option) and add each Employee as a User to this account.

- But, if you wish to link one Zoom account with multiple employees, you could do that with Zoom Premium.

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As connecting the employees to Zoom once you set up the Zoom Settings you would need to connect your employees/events with zoom hosts.

To connect employees, go to the Employees page, open Employee and you will see the option “Zoom User”. Open the dropdown and you will see the user that you have created while creating the Zoom application.

It is possible to connect each employee to a different Zoom user so they can have separate Zoom accounts for the meetings. To set this go back to your Zoom account. Click on the “User Management” in the left sidebar and then click on the “Users”.

Then click on the “+Add Users” button to add a new user.

The popup for adding users will appear. Enter the email address in the first field and choose Basic as User Type and click “Add”. Now go back to the Amelia plugin and in the Employee modal in the “Zoom user” field you will see a new user for connecting.

Zoom is configured via the JWT application made by admin here: https://marketplace.zoom.us/. If you want each employee to be linked to their Zoom account, you must pay the Zoom premium and add users through the Users section. They can't use private accounts, so you would have to pay Zoom Premium to get slots for additional users. When you add them, you can then link them through the Employees section to a specific Zoom account within the organization created in Zoom.

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Let me know if anything was not clear or if you have further questions.

Hi, Caterina

Sorry about the slow response time.

- Unfortunately, it is not currently possible to connect multiple Zoom accounts with Amelia.

The only workaround to create separate Zoom connections for each employee is by creating multiple Zoom users from one Zoom account, as shown on the example, and if i understood correctly, you have successfuly set that and it is working?

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Our developers will try to work on improving the integration to allow multiple Zoom accounts , but i can not say an ETA on that.

Please feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and it will be forwarded to our management for review.

After it's been reviewed it will be presented on the front page, for voting. Please note that it may take some time before your suggestion is brought up for voting since we receive quite a lot of suggestions on daily basis.

Hi, Caterina

No problem. If anything else happens or you have other questions, please don't hesitate to open a new ticket. Thanks.