Recently switched from syncing via Outlook to syncing via Google as part of a companywide change from O365 to Google Workspace, and I have run into an issue with calendar syncing. Employees are able to sync their calendars to their Amelia profiles without issue, and new appointments are syncing across from Amelia to Google just fine. When an appointment is rescheduled in Amelia, however, the new details are not syncing across to Google calendar. The appointment calendar for both the employee and customer is correct in Amelia, but the appointment remains unchanged in Google. We had an employee miss an appointment today as a result, which is....not good!
I'm guessing that this is some kind of permissions issue, either in the Google Calendar API setup or at the Google Workspace-permissions levels, but because I am new to the Googleverse, I'm do not know where to begin looking for a fix.
Syncing for rescheduled appointments worked fine with Outlook, so I know this is doable. Just need a little help to get this fixed.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Since we cannot replicate this issue, can you please provide me with the google calendar credentials of one of your employees, and I will test it out and provide you with an update when I test it out?
Recently switched from syncing via Outlook to syncing via Google as part of a companywide change from O365 to Google Workspace, and I have run into an issue with calendar syncing. Employees are able to sync their calendars to their Amelia profiles without issue, and new appointments are syncing across from Amelia to Google just fine. When an appointment is rescheduled in Amelia, however, the new details are not syncing across to Google calendar. The appointment calendar for both the employee and customer is correct in Amelia, but the appointment remains unchanged in Google. We had an employee miss an appointment today as a result, which is....not good!
I'm guessing that this is some kind of permissions issue, either in the Google Calendar API setup or at the Google Workspace-permissions levels, but because I am new to the Googleverse, I'm do not know where to begin looking for a fix.
Syncing for rescheduled appointments worked fine with Outlook, so I know this is doable. Just need a little help to get this fixed.
Thanks!
Hello Alex,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Alex,
Thank you for providing me with admin access.
I have a question regarding your query, does this issue occur only for a certain employee or all of the employees?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
there are three employees who have reported this, so although ive not verified it on all accounts, I would assume it is in fact happening to everyone.
Hello Alex,
Thank you for clearing that up.
Since we cannot replicate this issue, can you please provide me with the google calendar credentials of one of your employees, and I will test it out and provide you with an update when I test it out?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Alex,
Glad to hear that the issue has been resolved.
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables