I've decided to do the payments through Woocommerce and a person sent me an email that she tried to book but the consultations were not load, attaching screenshot.
This person deleted all the cache and I test several times and I don't see this bug.
Can I do something? is normally Woocommerce working well with Amelia? Thanks!
It was just one user in the States (I am in Europe) trying to book one of the packages I offer. For now not any other customer had a problem. I will keep an eye on it.
Sorry to bother you again but another customer is telling me the consultation part (Amelia) is not loading and I can see everything fine so I don't know what to do and I am losing bookings... thanks!
Error 423 on the booking page - restricted access from your connection .
"Restricted access from your connection
What could have happened?
Access from your connection to the url you are trying to access has been blocked for security reasons. If the website is yours, click here to solve it, please visit:
Please reach out to your hosting provider and ask them if they imposed some security measures on the site. This is not coming from Amelia, but instead either the server or a security plugin (if you have some installed).
Sorry to reply again but now I am the one getting the problem!!! I can't see anything of Amelia and neither from other laptop, phone, etc.. Attaching screenshot.
I think it is solved!! Amelia does a request to wp-admin while the booking process and my hosting has a pretty annoying security so a lot of countries can't access to the wp-admin of my website if I don't allow it, so I guess that is why some people couldn't see the booking part, thanks!
I am delighted to hear that this has been resolved. Thank you for letting us know.
If you notice anything else happen again, you can write here or open a new ticket. Anything else that we could assist with, don't hesitate to create new tickets.
Hello again,
I've decided to do the payments through Woocommerce and a person sent me an email that she tried to book but the consultations were not load, attaching screenshot.
This person deleted all the cache and I test several times and I don't see this bug.
Can I do something? is normally Woocommerce working well with Amelia? Thanks!
¡Hello!
It was just one user in the States (I am in Europe) trying to book one of the packages I offer. For now not any other customer had a problem. I will keep an eye on it.
Thanks anyway!
Hi, María
I am happy to see that no other customers have reported the issue so far, that is great!
Yes, let's see how it goes, it seems that it is working as it should.
If you notice anything else happening, don't hesitate to reach out to us.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again!
Another customer is telling me about the same error, not loading the consultations, attaching screenshoot.
Is it something I can do? I don't know why this is happening.
Thanks.
Sorry to bother you again but another customer is telling me the consultation part (Amelia) is not loading and I can see everything fine so I don't know what to do and I am losing bookings... thanks!
Hi, María
Sorry for the late response time.
Error 423 on the booking page - restricted access from your connection .
"Restricted access from your connection
What could have happened? Access from your connection to the url you are trying to access has been blocked for security reasons. If the website is yours, click here to solve it, please visit:
https://www.webempresa.com/areacliente.php?guias_seguridad.php&guia=acceso_administracion_web"
Please reach out to your hosting provider and ask them if they imposed some security measures on the site. This is not coming from Amelia, but instead either the server or a security plugin (if you have some installed).
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
Yes, this is to access to the wp-admin, tell me the country from where you try to access and I will give permission.
But the error my users are seeing it is an error to try to book in Amelia, they are not trying to access to my website admin panel!
Hello,
Sorry to reply again but now I am the one getting the problem!!! I can't see anything of Amelia and neither from other laptop, phone, etc.. Attaching screenshot.
Hello,
I think it is solved!! Amelia does a request to wp-admin while the booking process and my hosting has a pretty annoying security so a lot of countries can't access to the wp-admin of my website if I don't allow it, so I guess that is why some people couldn't see the booking part, thanks!
Hi, Maria
Sorry for the late response.
I am delighted to hear that this has been resolved. Thank you for letting us know.
If you notice anything else happen again, you can write here or open a new ticket.
Anything else that we could assist with, don't hesitate to create new tickets.
Have a great day!
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables