We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi - I was wondering how to allow for multiple bookings per time slot.
Hi, Mike
Thanks for reaching out to us. Sorry about the late response time.
If I understood correctly, do you need to set up the possibility for multiple people to book together, as a Group booking?
If that is the case, this can be set up easily with Amelia.
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An appointment is considered as a “Single” appointment if the maximum capacity of the service is 1. If the maximum capacity is higher than 1, the appointment is considered as “Group”.
There are two types of group appointments:
Group appointments where all customers are separate (usually the case when they don’t know one another).
Group appointments where one customer defines a number of persons that are coming with him or her.
The main difference between these two is that in the first one every person appears in the appointment separately, with all details defined, such as name, email, appointment status, payment details, etc.; this means that any person can cancel his/her participation in the appointment separately.
The situation with the second type of group appointments is that only the person who has scheduled the appointment has a name, email, appointment status, and payment details. The others are seen as +1.. +10 “addition”. So if one of them decides to cancel his or her participation in the appointment, there are two options: either they will cancel for all, or you need to reduce the number of persons in the “Edit Appointment” dialog.
- More details on these Documentation pages :
Appointment settings, and working with appointments.
.
Let me know if anything was not clear, and if you have further questions.
Kind Regards,
Miloš Jovanović
[email protected]
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