Hello Torsten,

Thank you for purchasing our product, and for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Torsten,

You didn't configure SMTP properly you set up port 25 instead 587

We are sending you the link where you can read more about SMTP configuration and we are sending you the configuration bellow

• SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them in to configure SMTP properly. A Google SMTP example:
  • SMTP Host – smtp.gmail.com
  • SMTP Port – 465 (SSL) or 587 (TLS)
  • SMTP Secure – SSL, TLS or Disabled
  • SMTP Username – Your Gmail address
  • SMTP Password – Your Gmail password

  For Gmail, it is also necessary also to turn on the “Allow less secure apps” option in your Gmail account.

Hope this helps.

If you have any more questions please feel free to open another ticket.

Hello Torsten,

We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.

Hello Torsten,

When we inspect your page we can see that you have several errors in your console

The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, Internet connection or plug ins but instead is a problem with the web site's server.

A 404 error message is a Hypertext Transfer Protocol (HTTP) status code indicating the server could not find the requested website. In other words, your web browser can connect with the server, but the specific page you're trying to access can't be reached.

Can you please investigate your server log and see if there is some errors, please contact you hosting provider also to check that you do not have some issues with permisions.

When we try to cancel the event for Amelia Test customer and when we try to delete it we can't we get the errors above.

Looking forward to your reply.

Hello Torsten,

We are glad to help in any way we can. Please do reach out to them and let us know if everything is back in order after that.

Looking forward to your reply.

Hello Torsten,

This can happen when your database is configured to use SQL_BIG_SELECTS, but Amelia has that turned off by default because the majority of databases don't use it.

If you know your way around the database, you can enable this yourself by going into the wp_options database table (wp_ is the default database prefix, but it could be anything on your end):

In there, click on SEARCH at the top, and in the "option_name" column search for "amelia_settings":

The search will return only one row, and you need to edit it:

In "option_value" column, search for "pdoBigSelect":

It is currently set to false, as you can see in the screenshot above, so just change that to true, save the settings, and try editing the event again.

If that fails, or if you're not familiar with phpMyAdmin, please provide us with a temporary wp-admin (administrator) user for your website, along with the database access credentials (phpMyAdmin or cPanel), and I'll gladly take a look.

If you are going to provide us with a temporary wp-admin (administrator) user for your website please make sure that you check the PRIVATE button for a response since this is a public ticket.

Looking forward to your reply.

Hello Torsten,

We are glad that we managed to help you and we are sorry to hear that you have lost some settings, we hope that this will not happen to you again.

We wish you all the best and if you have any more questions please feel free to open another ticket we will gladly help you there.