We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello. Amelia starts from 9 am to 5 pm.
Can I change to 8 am instead?
Thanks
Hi, Hanna
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
- Yes, you can easily do this. Basically, the time of service is tied to the assigned employee's working hours.
- So, you can go to the assigned employee work hour setting, and once you set his/hers starting work time to 8 AM, the available time for booking will change.
More details are explained on this documentation page.
- Also, you have the option to set the Global Working hours of the business, you can do that in Amelia's main settings > Working Hours.
Please note that changes in global working hours will not be applied to previously created employees since they already have a unique schedule. Instead, those changes will be applied to all new employees that you create afterwards.
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Let me know if you have further questions.
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Additionally, I just wanted to point out that we have pages with Demos, that you can use to try out some of the plugin's features - https://wpamelia.com/demos/
and there is a 15-day money-back guarantee period,
So if you purchase the plugin, you can safely fully test it out,
we will be here to provide any assistance along the way,
and if it doesn't fit your needs you can request and receive a refund in that period.
Kind Regards,
Miloš Jovanović
[email protected]
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