We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Support,
in the calendar view of event something strange happens. An event is scheduled with an overlap from January to February is missing in February.
There are 2 Events.
1) Südafrika 2023 Tour 1: 28.01.2023 - 13.02.2023 (missing from 01.02.)
2)Südafrika 2023 Tour 2: 11.02.2023 - 27.02.2023
If you scroll in the calendar to february you won't see the first tour.
Would appriciate your help, thanks!
Denis
Hi, Denis
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Since you already gave us credentials before, I was able to log in your WP Admin and check all the settings, everything looks OK at the back-end.
Despite my best efforts, I am still unable to isolate the issue for you, but this has been escalated to our 2nd level Team, they will help work on this further,
and I will keep you posted on our progress. Sorry once more for the delay. I will report back as soon as we have more information.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi, Denis
I just want to report on the status. We identified a bug for events overlapping from one month to the next one and it has been passed to our developers, they are working on a fix as quickly as possible,
and I will keep you posted on the progress.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Milos,
thanks you for keeping me updated.
Denis
Hi, Denis
The devs are working to add a fix, hopefully, for one of the upcoming updates.
You are free to check the Change Log page, they always post any bug fixes, or changes there.
Kind Regards,
Miloš Jovanović
[email protected]
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Dear Milos,
in the release 4.6 I found the note
I have now updated amelia with the 4.6 and checked the calender as originally described below. Unfortunatly the bug with overlapping is still there. Can you please check?
calender overview
Thanks,
Denis
Hi, Denis
Thank you for pointing this out.
I am not sure how we overlooked this, but it is certainly not fixed.
I just replicated it on my local site, and on our Demo, as well... These are screenshots from our Demo :
Just as before, at May it is showing properly, all the way up to the 5th June, but only on the May page;
when i shift to the June page, the Event is not showing at all
I will urgently pass this to our developers; we have to see what's going on with this issue.
Thanks again for spotting it.
As soon as i get an update, i will come back to you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Hi, Denis
Sorry that this took so long
I can confirm that we made an oversight about that issue, it was not properly implemented in the plugin's core during the update. The developers will make sure to add a working fix for this in the next update.
I apologise on behalf of the Team, and thank you very much for pointing this out for us.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
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