Hello Diego,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Diego,

Thank you for providing me with the admin credentials.

I have performed checks from the back-end and in order for the email notifications to work, the notifications need to be set up and currently, you have the Mail service set to PHP Mail.

Please note: We strongly recommend changing the mail service setting to SMTP because the email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP mail service.

• SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them in to configure SMTP properly. A Google SMTP example:
  • SMTP Host – smtp.gmail.com
  • SMTP Port – 465 (SSL) or 587 (TLS)
  • SMTP Secure – SSL, TLS or Disabled
  • SMTP Username – Your Gmail address
  • SMTP Password – Your Gmail password

  For Gmail, it is also necessary also to turn on the “Allow less secure apps” option in your Gmail account.

Please let me know whether it works or not.