We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
It seems that more than one client can book the same service with the same employee. I would like the first person just to block the slot against anyone else. Is there a way that I could get that but still make the default booking a pending one? TIA, Chris
Hello Chris,
Thank you for purchasing our product, and for reaching out to us.
Yes of course you can.
First, you need to check and see if you didn't create that service to be a group appointment in Amelia/services/edit service, check the minimum and maximum capacity
Also in Amelia/settings/appointments check and see if Allow booking above maximum capacity option is disabled.
If this is disabled, your front-end customers won't be able to book appointment with Pending status above the maximum capacity.
Once the maximum capacity is reached appointment will close and time slot will become unavailable.
Hope this helps.
Check this option and let us know if everything is as it should be.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks Marko. That's really weird. I believe I had all those settings set that, certainly I had when I looked today ... but now it's working as expected. Sorry for time wasting.
Hello Chris,
No, you didn't waste our time we are glad that we're able to help you. If you have any more questions please feel to open another ticket.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables