We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I've updated Amelia to 4.5.1, and now I get the error "It seems like there are no employees or services created, or no employees are assigned to the service, at this moment." (attachment). I've a shortcode like this "[ameliabooking service=1]" in backend, the Service with ID 1 is created, and it has employees assigned, but with no space left or only days off. But you can't let users get that msg, instead, should be a calendar with no dates bookable, like it was before.
This is a serious bug and problem. Please check this out ASAP.
Thank you
Hi, Matteo
Thanks for reaching out to us
This has been implemented a few months ago - it's not new behaviour, and unfortunately, it cannot be changed. We cannot revert the plugin to an earlier state, nor are the older versions supported. You can use translating tools like Loco Translate or POEdit and change the text that's written there saying something like "We are sorry, but there are no available time slots at this point".
Sorry about the inconvenience.
Kind Regards,
Miloš Jovanović
[email protected]
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