Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Since you already have the WP Mail SMTP plugin, the connection with the SMTP server has already been established and that is why Amelia's settings do not work for the connection. I have simply, switched to WPMail service, and now the test email is being sent out properly.
Please provide me with an update on whether it works or not.
One last questions, is there a way to format the notification email with tables to give them a more professional look? or an extension that could help me use it directly in amelia emails without loosing the formating?
Unfortunately, Amelie does not support tables tag in the HTML view, but please feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and it will be forwarded to our management for review.
After it's been reviewed it will be presented on the front page, for voting. Please note that it may take some time before your suggestion is brought up for voting since we receive quite a lot of suggestions on daily basis.
Please reach out to us if you have any other questions.
Hi,
I have a problem with the email notifications not being sent to customers after booking, same for test email in the notification setup.
SMTP and gmail (TLS) configuration is ok - checked by Aleksandar some time ago.
I'm also using WP Mail SMTP extension - email test is sent.
Less secure apps enabled, SLS protocole doesn't change anything.
When a customer changes his account password I get the email notification, so some emails are sent.
Any idea?
Hello Nicolaie,
Thank you for reaching out to us.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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having the exact same issues with my site. Havent had my ticket responded to.
Hello Nicolaie,
Thank you for providing me with the admin credentials.
I tried to log into the back-end of your website but I was unable to log into it and the credentials seem to be incorrect.
Can you please double-check from your end and provide me with the correct credentials.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
.
Credentials are correct on my end I'm not sure what information you have?
Hi again Uroš,
It was from my side, credentials from last post should work now.
Hello Nicolaie,
Thank you for providing me with an update.
Since you already have the WP Mail SMTP plugin, the connection with the SMTP server has already been established and that is why Amelia's settings do not work for the connection. I have simply, switched to WPMail service, and now the test email is being sent out properly.
Please provide me with an update on whether it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uroš,
Yes it seems to work ok now. Thank you so much.
One last questions, is there a way to format the notification email with tables to give them a more professional look? or an extension that could help me use it directly in amelia emails without loosing the formating?
Hello Nicolaie,
Glad to hear that the issue has been resolved.
Unfortunately, Amelie does not support tables tag in the HTML view, but please feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and it will be forwarded to our management for review.
After it's been reviewed it will be presented on the front page, for voting. Please note that it may take some time before your suggestion is brought up for voting since we receive quite a lot of suggestions on daily basis.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables