We used to use the Amelia pluging in the following way (current site: https://www.noo-family.fr) 1 service = 1 employee = 1 location (zoom link linked to the employee's personal account) = 1 rate. Ex : the service = Crises, cries and tantrums - Julie. This service is only offered by Julie and has its own connection link.
But to simplify the process we are reviewing the architecture of our site and are working on a test version https://staging.noo-family.fr/.
Here 1 service = Several employees = 1 identical connection link for all employees who offer this service (we would like to switch to google Meet) = 1 identical rate for all employees who offer this service
Which leads me to the following questions: - If 2 employees are part of several different services for exemple. "unpaid child support" AND "jaff proceedings" how do we do this with the single Google Meet line?
- If only one Google Meet account is used by all services, how does it work if there are 2 same time slots?
- How does the employee synchronize this Google calendar address to his calendar? - What happens if an employee does not have a Google account?
Thank you for purchasing our product, and for reaching out to us.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Each employee can be connected to their own google calendar and for every appointment, the customer and the booked employee will get the link. There is no way that the another employee get link for the same appointment. If you want to have two employees on the same google meet you will have to manually send them the link for the meet.
To set up and use Google Meet for scheduling and maintaining online meetings you will need to set the Google Calendar synchronization first and connect your employees to their Google Calendars. How to set the Google Calendar you can read on our documentation page here.
After you have configured your settings for Google Calendar, you will need to connect your employees with Google calendars so appointments can be created as events in the Google Calendar. Go to the Employees page and click on one employee to open the profile for editing. Once you’ve opened the Employee profile you will see an option to connect the Google Calendar with the employee.
Click on the “Sign in with Google” option and you will be redirected to choose a Google account and connect it. Once you connect the account, you will be redirected back to the profile to click “Save” and save those changes.
Now go to the Settings page, open the Integration Settings, and in the Google Calendar section enable the “Google Meet” and click “Save”.
Now you are ready to use Google Meet for your online appointments. Each time when a new appointment is created it will be added to the Employee’s calendar and if you enable the option ‘Send Event Invitation Email ‘ in Amelia your customers will automatically get an invitation from Google Calendar to add the appointment to their calendars. Inside the Event, on Google Calendar the blue Google Meet button will be shown so both employee and customer can join the meet.
To sync the Google calendars and remove busy time slots you need to enable this option.
Enable this option if you want to remove the time slots of the Busy events in your employees’ Google Calendars from their work schedules in Amelia. When enabled, time slots in the Amelia Calendar will be removed whenever there is a Busy event in the Google Calendar.
Please note: In order to use 2-way Google synchronization properly your employees should set statuses of the events in their Google calendars as Busy. That way, time slots occupied by those events will be removed from Amelia calendar.
If the employee doesn't have Google calendar you of course cant connect them to a google and it will not have calendar to sync.
If you have any more questions please feel free to open another ticket and we will gladly help you there.
Hello,
We used to use the Amelia pluging in the following way (current site: https://www.noo-family.fr) 1 service = 1 employee = 1 location (zoom link linked to the employee's personal account) = 1 rate. Ex : the service = Crises, cries and tantrums - Julie.
This service is only offered by Julie and has its own connection link.
But to simplify the process we are reviewing the architecture of our site and are working on a test version https://staging.noo-family.fr/.
Here 1 service = Several employees = 1 identical connection link for all employees who offer this service (we would like to switch to google Meet) = 1 identical rate for all employees who offer this service
Which leads me to the following questions:
- If 2 employees are part of several different services for exemple. "unpaid child support" AND "jaff proceedings" how do we do this with the single Google Meet line?
- If only one Google Meet account is used by all services, how does it work if there are 2 same time slots?
- How does the employee synchronize this Google calendar address to his calendar?
- What happens if an employee does not have a Google account?
Thank you in advance for your help.
Hello Marina,
Thank you for purchasing our product, and for reaching out to us.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Each employee can be connected to their own google calendar and for every appointment, the customer and the booked employee will get the link. There is no way that the another employee get link for the same appointment. If you want to have two employees on the same google meet you will have to manually send them the link for the meet.
To set up and use Google Meet for scheduling and maintaining online meetings you will need to set the Google Calendar synchronization first and connect your employees to their Google Calendars. How to set the Google Calendar you can read on our documentation page here.
After you have configured your settings for Google Calendar, you will need to connect your employees with Google calendars so appointments can be created as events in the Google Calendar. Go to the Employees page and click on one employee to open the profile for editing. Once you’ve opened the Employee profile you will see an option to connect the Google Calendar with the employee.
Click on the “Sign in with Google” option and you will be redirected to choose a Google account and connect it. Once you connect the account, you will be redirected back to the profile to click “Save” and save those changes.
Now go to the Settings page, open the Integration Settings, and in the Google Calendar section enable the “Google Meet” and click “Save”.
Now you are ready to use Google Meet for your online appointments. Each time when a new appointment is created it will be added to the Employee’s calendar and if you enable the option ‘Send Event Invitation Email ‘ in Amelia your customers will automatically get an invitation from Google Calendar to add the appointment to their calendars. Inside the Event, on Google Calendar the blue Google Meet button will be shown so both employee and customer can join the meet.
Enable this option if you want to remove the time slots of the Busy events in your employees’ Google Calendars from their work schedules in Amelia. When enabled, time slots in the Amelia Calendar will be removed whenever there is a Busy event in the Google Calendar.
Please note: In order to use 2-way Google synchronization properly your employees should set statuses of the events in their Google calendars as Busy. That way, time slots occupied by those events will be removed from Amelia calendar.
If the employee doesn't have Google calendar you of course cant connect them to a google and it will not have calendar to sync.
If you have any more questions please feel free to open another ticket and we will gladly help you there.
Kind Regards,
Marko Davidovic [email protected]
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