My customers cannot login through Amelia. The forgot password button won't send them an email and creating a new wordpress password seems to work for some but it does not work for others. How do I make sure customers can access the customer panel to change bookings, schedule remaining packages, and reschedule bookings.
There is an issue with the Customer panel access link sent to the customers with the new Amelia update(4.5) and we have passed this issue to our developers to work on this. We will provide you with an update as soon as we have one.
Ok thank you. This is a big issue for my business so I'm happy to hear they are working on a solution. Please find a solution quickly! I'll eagerly await your correction.
Hello, I downloaded the update but it doesn't seem to have fixed the issue. The "Forgot Password" button on the Amelia customer panel does not send a reset password email.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I have tested it out and the issue is that none of the emails from Amelia are being sent out.
The Mail service that is set up on your website is PHP Mail.
Please note: We strongly recommend changing the mail service setting to SMTP because the email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP mail service.
SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them in to configure SMTP properly. A Google SMTP example:
SMTP Host – smtp.gmail.com
SMTP Port – 465 (SSL) or 587 (TLS)
SMTP Secure – SSL, TLS, or Disabled
SMTP Username – Your Gmail address
SMTP Password – Your Gmail password
For Gmail, it is also necessary also to turn on the “Allow less secure apps” option in your Gmail account.
Please let me know if it works or not once you set up the mail service.
My customers cannot login through Amelia. The forgot password button won't send them an email and creating a new wordpress password seems to work for some but it does not work for others. How do I make sure customers can access the customer panel to change bookings, schedule remaining packages, and reschedule bookings.
Hello Hughes,
Thank you for reaching out to us.
There is an issue with the Customer panel access link sent to the customers with the new Amelia update(4.5) and we have passed this issue to our developers to work on this. We will provide you with an update as soon as we have one.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Ok thank you. This is a big issue for my business so I'm happy to hear they are working on a solution. Please find a solution quickly! I'll eagerly await your correction.
Hello Hughes,
The fix for this issue will be included in the next update that will be released tomorrow.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello, I downloaded the update but it doesn't seem to have fixed the issue. The "Forgot Password" button on the Amelia customer panel does not send a reset password email.
Any help would be appreciated.
Hello Hughes,
Thank you for providing us with an update.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Hughes,
Thank you for that. How can I find the email invitation that you have sent me?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Hughes,
I have tested it out and the issue is that none of the emails from Amelia are being sent out.
The Mail service that is set up on your website is PHP Mail.
Please note: We strongly recommend changing the mail service setting to SMTP because the email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP mail service.
For Gmail, it is also necessary also to turn on the “Allow less secure apps” option in your Gmail account.
Please let me know if it works or not once you set up the mail service.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you! This seemed to work. Appreciate your help over the last few days.
Hello Hughes,
Glad to be able to assist you.
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables