The notifications that usually get sent out automatically when someone books a consultation have stopped working. Is this a known issue? Can this be fixed?
Would you please let me know how I can get these notifications working again.
Thank you for purchasing our product, and for reaching out to us.
An issue with email notifications could be caused by several reasons:
Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
Your website has PHP version less than 7.
The credentials are not correct.
There's something else blocking the notifications from being sent.
If you're using Gmail, please make sure "Allow less secure apps" is enabled.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
The notifications that usually get sent out automatically when someone books a consultation have stopped working. Is this a known issue? Can this be fixed?
Would you please let me know how I can get these notifications working again.
Regards,
Marcus
Hello Ken,
Thank you for purchasing our product, and for reaching out to us.
An issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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