I've correctly activated the plugin including the purchase code in the setting page but still the plugin is not updating to the version 4.5, can you please help and let me know how i can do that?
Thank you for purchasing our product, and for reaching out to us.
Of course, we can. We were ending you the latest version of Amelia in the attachment and also we are sending detailed instructions on how to update to the latest version.
Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled.
Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.
When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.
Please try this and let us know have you managed to update the plugin to the latest version.
Hello,
I've correctly activated the plugin including the purchase code in the setting page but still the plugin is not updating to the version 4.5, can you please help and let me know how i can do that?
Thanks,
Matteo
Hello Matteo,
Thank you for purchasing our product, and for reaching out to us.
Of course, we can. We were ending you the latest version of Amelia in the attachment and also we are sending detailed instructions on how to update to the latest version.
Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled.
Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.
When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.
Please try this and let us know have you managed to update the plugin to the latest version.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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