We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, when I test the costumer login: "Forgot your password? Enter your account email address and we will send you an access link to your inbox" i does not work! No email is sent to the customer, and no pop-up with "Succes, an email has been sent to you" or the like shows up.
How do I fix this problem?
Hello Gogo,
Thank you for reaching out to us.
Are the only emails being sent out properly?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uroš
Yes, all other notifications are sent correctly by email, including the "Login details" email from Wordpress to a new costumer, with the link to set up a password. Is's only the "retrieve password" part that does not work
Hello Gogo,
Thank you for clearing that up.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hi Uroš
How is it going with fixing the problem?
Still no solution to the problem?
Hello Gogo,
Apologies for the delayed response.
I have performed checks from the back-end and saw that the Mail Service set up is "PHP Mail".
We strongly recommend changing the mail service setting to SMTP because email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP mail service.
For Gmail, it is also necessary also to turn on the “Allow less secure apps” option in your Gmail account.
Please test it out once you configure it and provide me with an update on whether it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Okay, I set it up to send via SMTP, but it still does not send an email to retrieve/change lost password :-( Nothing in spam, nothing in quarantine.
It sends all the other emails without delay, but that was true also when it was set up to send via PHP.
Any news?
Hello Gogo,
Thank you for clearing that up.
There is an issue with the Customer panel access link sent to the customers with the new Amelia update(4.5) and we have passed this issue to our developers to work on this. We will provide you with an update as soon as we have one.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Thanks for your reply - I hoe it gets fixed soon :-)
Hello Gogo,
I hope so too.
Apologies for the inconvenience this may have caused.
Looking forward to providing you with an update.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Gogo,
The fix for this issue will be included in the next update that will be released tomorrow.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables