the sms are queued but won't send. The test sms says it sends but it doesn't. its been weeks. my plugin is updated. need this resolved ASAP as my clients aren't getting their information.
Thank you for purchasing our product, and for reaching out to us.
The SMS often has a status queued but is actually sent. The status of the SMS is not refreshed automatically.
We can log in to your site to test notifications to see if they are sent if you wish. For this, we need remote admin access.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
the sms are queued but won't send. The test sms says it sends but it doesn't. its been weeks. my plugin is updated. need this resolved ASAP as my clients aren't getting their information.
I’m having the same issue started last week
Hello John (and Chauna),
Thank you for purchasing our product, and for reaching out to us.
The SMS often has a status queued but is actually sent. The status of the SMS is not refreshed automatically.
We can log in to your site to test notifications to see if they are sent if you wish. For this, we need remote admin access.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Marko Davidovic [email protected]
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I have same issue since last week.
I think it has been happening since I updated.