My Email notifications are lagging and my SM notifications for confirmation or reminders are showing sent on the plug-in bill history but they’re not being sent out to the phone numbers. So I’m getting bill for the SMS but it’s not actually being sent.
I was replaying to your post as in, I too am having the same issue you are. I am also a customer and not a technician. By replaying to your post, I will receive notifications from the TMS team when and how to fix the issue, as opposed to making a new thread and having them repost the information twice.
I just tried it and a confirmation txt and email went out thankfully today but I’m still having the issue with getting a duplicate confirmation sent to my work email
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
My Email notifications are lagging and my SM notifications for confirmation or reminders are showing sent on the plug-in bill history but they’re not being sent out to the phone numbers. So I’m getting bill for the SMS but it’s not actually being sent.
Neither am I
ok that’s not helpful. Is there a bug or something wrong with the website
what do you mean neither and I? Is it a system wide issue?
Chauna Jones,
I was replaying to your post as in, I too am having the same issue you are. I am also a customer and not a technician. By replaying to your post, I will receive notifications from the TMS team when and how to fix the issue, as opposed to making a new thread and having them repost the information twice.
I just tried it and a confirmation txt and email went out thankfully today but I’m still having the issue with getting a duplicate confirmation sent to my work email
I’m still getting intermittent SMS and email notification. Please can anyone help or is anyone else having this issue
I really need help with this issue. Looking forward to hear back from you soon
also the test emails are not sending and the test SMS notifications
Hello Chauna,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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would really like an update on my account and the SMS notifications
can I get an update please
I’m still having this issue. Is this a system wide issue ?
Hello Chauna,
I tried to log into the back-end of your website and the credentials seem to be incorrect.
Can you please double-check from your end and provide me with the correct credentials?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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yes give me a moment
please try and get back to me today. Sorry the password didn’t work the first time
still no update today. ???
Hello Chauna,
Apologies for the delayed response.
I have performed checks on the SMS page and all of the SMS notifications on this page seem to have been sent out.
Can you please confirm if that is the case?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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did you try and do the test for the SMS. When I run the txt it doesn’t send. And before it would
it says SMS sent but I don’t get it. Where before I always did. Same with the test email.
when I make an appointment I don’t get the SMS only the email.
Hello Chauna,
I sent a test SMS and received it successfully (Screenshot attached).
Kind Regards,
Uros Jovanovic
[email protected]
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why isn’t the txt working when I do it
Hello Chauna,
Is that still the case? Are the SMS notifications being sent out now?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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