We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I'm new to your wpDataTables plugin. It's my understanding that if I link to an Excel file and the contents of the file change, the displayed table on my web page will reflect the changes but that's not happening. Is there a setting I've missed?
The Excel file is a roster that will change fairly often.
Hello Mike,
Thank you for reaching out to us.
I have a question regarding your query. Did you create that table by clicking on a Create a table linked to an existing data source.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Uroš, thank you very much for your reply.
Yes, I did use the "linked to an existing source" option but I have resolved my issue as being "user error".
After more study I learned a few important things:
1. Initially I had used an incorrect path for the file so when I updated a file of the same name but in a different path, of course, updates on the screen would not be seen because the wpDataTables linked file was not the file that I updated.
2. Although I didn't mention it in my ticket, the displayed data included only three columns when there are actually 12 columns of data. The issue was that the link process apparently links only columns to the left of the first empty column of the Excel file. After I removed empty columns from the Excel sheet (which was created by someone else), all columns were linked but...
3. The linked sheet has hidden columns to the right of the desired data columns. All but the last of the hidden columns were, as desired, NOT linked but the last hidden column WAS displayed. It just occurred to me that I could go into the wpDataTables definition in the database and remove the undesired, hidden column but I'm guessing that with the next update of the physical file, the hidden column will again be displayed.
Thank you again for your help. This is a terrific plugin (once it's understood)!
Regards
Hello Mike,
Thank you for providing us with an update.
Glad to hear that you managed to find out what the issue is.
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables