We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
So this week we had an issue where a customer made a mistake in her e-mail-address. She typed .col instead of .com. A mistake that likely will happen again in the future.
The issue is that this caused the notification settings (the cron job) to go bonkers. It send the reminder mail over 550 times to this faulty address and kept trying. This is bad for our mail server, this is bad for our other customers because the cron job tilted and did not sent out other notifications.
Is this something we or you can configure in a different way? It seems like it should be build in so that it stops trying after several failed attempts.
Thanks
Hello Gil,
Thank you for purchasing our product, and for reaching out to us.
There is nothing we can do about it at the moment but I'll kindly ask you to add it as a feature suggestion on this page.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
If you have any more questions please feel free to open another ticket.
Kind Regards,
Marko Davidovic [email protected]
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Hi Marko,
Thanks for your quick reply. I have added it as a feature suggestion.
Though this does not seem like a feature suggest, but more like a flaw in the plugin that should be solved. This will never get enough votes otherwise but it is something that could cause issues for everyone without them really realizing.
It even keeps sending out reminders after the appointment took place. So it would go on forever?
Thanks
Hello Gil,
We understand you fully, this it is being monitored and it will be reviewed and we will see what we can do on our part in this regard.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Any update on this?
This happened again a few days ago and all mails went crazy.
I changed the faulty e-mail address but right now it is not sending out for new bookings at all.
We still have two cronjobs running.
Tihs one every 5 min: wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send
This one every 15 min: wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/undelivered/send
This last one does not seem to be working anymore (runs very long and then times out). The first one says 'no data'.
Any suggestions?