We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello I 've checked "Create an Amelia User" under Role settings for a customer, but no automatic email with login details is sent after a booking.
Please assist.
Hello Dimitri,
Thank you for reaching out to us.
Is any other email being sent out to the customer or is that the only email that is not being sent?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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hi,
I receive all mails except for the new amelia customer, which is needed to access the customer panel.
best regards
Dimitri
Hello Dimitri,
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hello Dimitri,
The issue with the customer panel access email not being sent out was resolved in our latest update (4.5.1). Please update the plugin to the latest version, test it out, and provide me with an update on whether it is working or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Uros, I updated the plugin and ran a new test. I stil did not receive any email for the new amelia customer role login details. I did receive the confirmation for the appointment.
Hello Dimitri,
Thank you for providing me with an update. I tested it out and I received the customer panel access email properly. Please check the following screenshot:
Can you please confirm that this is the case from your end as well?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros,
I've tested again and I'm not receiving it :-( .
I used a different email address than before (microsoft365 based) and the appointment confirmation got stuck in Spam, could it be that the mail for Customer panel is not encrypted properly so it get's filtered on the server as spam or malicious? In any case email from amelia plugin should not be marked as spam?
I'm using WP Mail SMTP with my own server's smtp login for sending email properly. Also using the WP mailing method in Amelia settings.
As a quick fix I included the shortcode for customer panel in appointment confirmation email.
Hello Dimitri,
The customer panel access mail gets triggered when a customer clicks on "Forgot password" or when they enter an email to enter the customer panel. It is a great practice to include the customer panel link in the email notification.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
HI Uros,
Thanks for clarifying. I was under the impression that the customer panel access email was sent automatically after registration of a new customer in the database (hence the option in the settings to 'create and email new amelia customer').
Using the shortcode indeed solves most issues.
thank you
Hello Dimitri,
Glad to hear that.
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables