We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, João Paulo
Thanks for reaching out to us
If you configure your services and/or events to have the price of $0, no payment will be made. If we did not understand what you're asking please explain in a bit more detail
Kind Regards,
Miloš Jovanović
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Is it possible to customize the login screen and the employee screen?
Hi, João Paulo
- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia.
The developers have this feature in their scope for the future, but I can't say an ETA when they might start working on it.
Please feel free to search through our feature suggestion page, https://wpamelia.cnflx.io/boards/feature-requests and see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and it will be forwarded to our management for review.
After it's been reviewed it will be presented on the front page, for voting. Please note that it may take some time before your suggestion is brought up for voting since we receive quite a lot of suggestions on daily basis, and as more people vote, the feature will move higher on the priority list.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi!we are customizing the module for appointments and we have a challenge regarding Zoom. We need more than one employee to hold simultaneous meetings. That is, if I have two employees, I need my clients to schedule simultaneous appointments with different mentors on the platform using ZOOM.What is the ZOOM setup process like in this scenario? Is it possible for a single Zoom account to schedule simultaneous meetings on Amelia?Thanks
Hi, João Paulo
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
-
Yes, it is possible to connect each employee to a different Zoom user so they can have separate Zoom accounts for the meetings.
Please check more details explained how to do this on this page https://wpamelia.com/configuring-zoom .
Once you set everything up as it is shown, you should have no issues having simultaneous Zoom meetings.
Let me know if you need anything else. Thanks.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey, João
Sorry for the late reply.
No, employees don't have this capability.
You can use "User Role Editor" plugin and try enabling this if you wish,
but please note this is a custom solution and we do not advise doing that.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Is it possible to modify the plugin by code?
I need the mentor to add the location and a custom link when adding the time on special days
Hi, João
Yes, Amelia can be customized. We can not guarantee what is the extent of the possibilities, but the code can be altered using custom work.
What you described, maybe it can be done with a high level of custom work, but I am not sure.
Our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't be having the time for custom work in the near future...
We can recommend reaching out to someone who does custom solutions, such as WP Kraken, but we don't know their pricing.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables