We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I installed the amelia plugin and it was in french.
I wanted to translate a button on the front end so I use the loco extension as it was recommanded.
May be I did it bad because now my backend is in english... and my frontend too....
How can I put my backend in french please?
Thanks a lot,
Bérangère
Hi,
I re-install loco.
The french language wasn't available anymore.
I created a new language, fr_FR, and translated all the word by myself to correct it....
How can it be possible that the french language files disappeared?
Where could I found the files on the web? And is it possible to add a language file directly in wordpress without ftp?
Regards
Hello Bérangère,
Thank you for reaching out to us.
Unfortunately, at this point, I am unable to diagnose what happened to the french translation files. The only option to add files is via FTP, or maybe there is some WordPress plugin specifically for that.
Glad to hear that you managed to resolve this issue.
I will perform checks for the other ticket you have opened and will provide you with an update on that one as well.
Kind Regards,
Uros Jovanovic
[email protected]
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