We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I've different events. On a page I want to show events with a specific tag: "Start to sew". I use the shortcode (made in elementor) [ameliaevents type=list tag='Start to sew"]
This works normal on een desktop pc or laptop. But on mobile it shows all events.
How can I fix this?
You can see the site here: https://www.mevrouwjett.nl/events/workshops/
On another page I show the other events: https://www.mevrouwjett.nl/events/samennaaidagen/ same problem here on mobile all events are showing, not only the events with the right tag.
Hi, Dennis
Thanks for reaching out to us
- I am not able to replicate the issue on my end. At least if I understood you correctly.
Basically, on desktop screen, and laptop, I can see five events showing :
and on mobile, I tried on other device, and as responsive view - both show the same five events :
there four, and when I scroll down, the "Samen-naaidag 14 mei 2022" is the fifth one on the page.
- If you'd like, we can take a look at your back-end and see if we can isolate the issue there?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Miloš Jovanović
[email protected]
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