Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
If you configured everything, but the changes are not being reflected, it could be a cache issue. Please deactivate Amelia, clear cache, activate Amelia, clear cache again. You can clear cache with the plugin "W3 Total Cache" or any other, also clear your browser cache and cookies.
Thank you for your help. I deactivate Amelia, clear cache, activate "Amelia", clear cache again but the email is again the old version. I add the plugin "W3 Total Cache" and I do the analyse (attachments documents) but I don't know how to use the "W3 Total Cache" to clear the cache on "Amelia".
Thank you for your help. I have an other problem. I had a reservation on my site and I have a Google security alert. And since I do not receive emails from reservations or for my customers its the same. And all my pre-recorded e-mails are gone.
Hi,
I have instaled the amelia plugin on the website of one of my customer, and i don't succeed to send email for notification.
I enter the following set up on email :
Service Mail: SMTP
Hôte SMTP: smtp.gmail.com
Port SMTP: 465
SMTP Secure: SSL
Nom d'utilisateur SMTP: email which is a gmail.com adress
Mot de passe SMTP:
I turn on the “Allow less secure apps” option in your Gmail account.But when i try to test to send an email i have a message : the email failed to be sent.
Can you help me please?
Regards,
Bérangère
Hello Bérangère,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
I have a second problem. My extension on Wordpress is in English whereas it was in French yesterday.
I can't put my extension in french.
Could you help me to translate the extension in french?
Regards.
Bérangère
Hi,
I found a solution for my language problem (cf ticket #2998506)
Can you tell me if you had a look for the notification problem please?
Regards,
Bérangère
Hello Bérangère,
Thank you for providing me with the admin credentials.
I have performed checks in regards to the notification issue on your website, and I successfully sent an email using my email credentials.
Can you please change your email password, add it to the Amelia notification settings and test it out afterward.
Looking forward to your update.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi!
Thank you for your help. But I have another problem : I changed my text, and I have saved my modification and sent an email test.
The email test is ok but when I send a real email the text is not the same, this is the old text.
Could you help me please?
Best regards.
Bérangère
Hello Bérangère,
Thank you for reaching back to us.
If you configured everything, but the changes are not being reflected, it could be a cache issue. Please deactivate Amelia, clear cache, activate Amelia, clear cache again. You can clear cache with the plugin "W3 Total Cache" or any other, also clear your browser cache and cookies.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi!
Thank you for your help. I deactivate Amelia, clear cache, activate "Amelia", clear cache again but the email is again the old version. I add the plugin "W3 Total Cache" and I do the analyse (attachments documents) but I don't know how to use the "W3 Total Cache" to clear the cache on "Amelia".
Could you help me?
Best regards
Bérangère
Hello Bérangère,
Since your website is in French, the notifications will also be sent using the French template.
Please change this template, test it out and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros !
Thank you for your help. I have an other problem. I had a reservation on my site and I have a Google security alert. And since I do not receive emails from reservations or for my customers its the same. And all my pre-recorded e-mails are gone.
I try the test email but I have a error message.
Could you help me ?
Best regards.
Bérangère
Hello Bérangère,
In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia.
App Passwords can only be used with accounts that have 2-Step Verification turned on.
When you enable the 2-step verification on your Google account, please follow these steps to configure the App Password for Amelia:
1. Go to your Google Account.
2. Select Security:
3. Under "Signing in to Google," select App Passwords. (You may need to sign in again)
Please note:
If you don’t have this option, it might be because:
4. At the bottom, under "Select app" choose "Mail", and under "Select device" choose "Other (custom name)":
5. Enter the name (for example "Amelia SMTP"), and click on Generate:
6. You'll see a new popup, where the App Password is the 16-character code in the yellow bar:
7. Save the password somewhere safe just in case you need it again.
8. In Amelia Settings/Notifications use these details for SMTP:
"Mail Service" - SMTP
"SMTP Host" - smtp.gmail.com
"SMTP Port" - 587
"SMTP Secure" - TLS
"SMTP Username" - your email address
"SMTP Password" - the 16-digit App Password you previously created
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables