We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
The bookings system when you set things for time managed - you can book beyond the time when you are supposed to - the time settings are not stopping people from booking. Please help urgently
Hello Lauren,
Thank you for purchasing our product, and for reaching out to us.
We went to your site as far as we can see everything is in order. We could only book on certain time slots.
If you test booking an appointment you should test from the incognito window because if your option "Allow admin to book an appointment at any time" in Amelia/settings/role settings/admin is turned on you can see appointments and busy slot available 24/7.
Please try to book from the incognito window and let us know if everything is as it should be.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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